The OTCnet Team offers a wide variety of training sessions, to help you and other OTCnet users explore and learn the latest OTCnet applications’ features.
All training sessions are held virtually and range from 30 to 45 minutes. They cover an assortment of specific tasks/or and activities related to OTCnet (Administration, Deposit Processing, and Check Processing.)
If you have any questions or require special accommodations, please call the OTCnet Deployment Team at 703.377.5586 or e-mail FiscalService.OTCDeployment@citi.com.
| Topics | Description | Duration | Date | Registration |
|---|---|---|---|---|
| OTCnet Check Processing & Mobile Check | This session will cover the process for completing Check Processing forms (e.g., Agency Site Profile form), check scanning, and batch management (e.g. voiding checks, editing/approving scanned batches). We will also provide an overview of our mobile check option and updates from this year. We highly encourage all Check Capture roles (e.g. CC Operator/Administrator/Supervisor, Agency Manager) to attend this webinar. The Q&A session will allow you to ask questions and receive expert advice from the OTCnet Deployment Team. | 30-45 minutes | Tuesday, September 22, 2026, 1:30 PM ET | Register |
| OTCnet Kiosk: Shorter Lines & Wait Times | This session will spotlight our latest payment option: the OTCnet Self-Service Kiosk and the Kiosk Tablet! We will review the Kiosk’s purpose, functionality, and supported payment options in the OTCnet application. We highly encourage agencies interested in adopting Kiosk services or those looking into modernized payment options to attend this webinar. The Q&A session will allow you to ask questions and receive expert advice from the OTCnet Deployment Team. | 30-45 minutes | Tuesday, October 20, 2026, 1:30 PM ET | Register |
| OTCnet Card Processing: Level Up Your Payments | This session will review OTCnet Card Processing workflows and integrated solution with credit/debit cards. We will also highlight OTCnet updates, including the newly available card scanner device M450. We highly encourage agencies interested in adopting Card Processing, current users, or those looking into modernized payment options to attend this webinar. The Q&A session will allow you to ask questions and receive expert advice from the OTCnet Deployment Team. | 30-45 minutes | Tuesday, November 10, 2026, 1:30 PM ET | Register |