For information on OTCnet, please contact the following teams or individuals. You can download a printable OTCnet Contact Guide.
The OTCnet Customer Service Team
The Customer Service team provides 24/7 technical assistance for locations that have been converted or onboarded to the OTCnet system.
General Contact Information:
Toll free phone:866-945-7920
Toll phone:302-323-3159
DSN phone:510-428-6824 Options 1, 3, 4
E-mail:Fiscalservice.OTCChannel@citi.com
Deployment Team Contact Information:
The Deployment team assists each agency in the OTCnet onboarding process and in the creation or expansion of new endpoints for both deposit processing and check capture.
Phone: 703-377-5586
E-mail: Fiscalservice.OTCDeployment@citi.com
Security Team Contact Information:
The Security team is responsible for setting up all new Primary Local Security Administrators (PLSAs), authorizing Local Security Administrators (LSAs) and assisting agencies with the provisioning of new users.
Phone: 866-945-7920; option 5
E-mail: Fiscalservice.OTCSecurity@citi.com