Debt & Receivables Servicing

Did you get a notice from a federal or state agency about owing money?

See what programs and pages you may need to view:

• Centralized Receivables Service (CRS). Through CRS, we help federal agencies manage their accounts receivable from the point at which a federal agency establishes a debt until the debt is paid, otherwise resolved, or referred to the Cross-Servicing program for further action.
  • Frequently asked questions if you owe money.
  • Resources if you owe money, including how to pay your bill and whether you can pay in installments.
• Cross-Servicing program. Through the Cross-Servicing program, we provide delinquent debt collection services to federal agencies. We work with debtors based on their ability to pay. We send letters, receive and place telephone calls, refer debts to the Treasury Offset Program, garnish wages, report debts to credit bureaus, and refer the debt to private collection agencies.
  • General questions about dealing with your overdue debt referred to the Cross-Servicing program for collection.
  • Options for making a payment.
  • Debt Collection Resources for Cross-Servicing Debtors.
  • General questions if your wages are being garnished (money is being held back from your pay).
  • Administrative Wage Garnishment FAQs for Employers.
• Treasury Offset Program (TOP). Through TOP, we intercept certain federal and state payments if the person entitled to the payment owes a delinquent debt that a federal or state agency has referred for collection through offset.
  • General questions if money was taken from your tax refund, federal benefits, or other federal or state payment.