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Federal Student Loans

The U.S. Department of the Treasury is no longer servicing any U.S. Department of Education, Federal Student Aid defaulted loans as part of the Cross-Servicing program.

To speak to a Department of Education Customer Service Representative about your defaulted student loan, please call the toll free customer service number below:

(800) 621-3115

Monday through Friday, between 8:00 a.m. and 10:00 p.m.
Saturday 8:00 a.m. and 7:00 p.m.
(All times are Eastern Standard Time.)

If you have questions about a federal student loan, you may also contact your loan servicer. You will find each loan servicer's contact information on the loan servicer page. If you're not sure who services your loan, log in to My Federal Student Aid to find out and to get contact information.

Department of Education Resources

A U.S. Department of Education website for borrowers who are in default. On this site you can setup an account, view your loan amount, view your payment history, see options for resolving your loans, access forms, make payments, download hearing forms and several other actions are available on this site.

Federal Student Aid
A U.S. Department of Education website for people to find information about student loans. On this site, you can find out how to prepare for college, read about what types of aid you can receive, see how you can qualify for aid, learn how you apply for aid, and find information on how to manage your loans.

Consumer Financial Protection Bureau Resources

Student Loan Payback Playbook
A Consumer Financial Protection Bureau (CFPB) website for people to provide feedback on how to help student loan borrowers better understand available repayment options for paying off student debt. On this site you can share your thoughts on the CFPB student loan Payback Playbook that borrowers could receive from their servicers, informing them of the available repayment options.

Repay Student Debt
A Consumer Financial Protection Bureau (CFPB) website that provides information and advice for optimizing how you pay off your student loans based on some basic information about your situation. While they can't give you advice for your exact situation, by answering a few questions, they hope to point you in the right direction and help you learn about some of your options.

Open Gov   My Money.gov   USA.gov
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