The U.S. Department of the Treasury helps the U.S. Department of Education, Federal Student Aid collect defaulted loans. To speak to the Default Resolution Group about your defaulted student loan, please call the toll-free customer service number below:
Phone: 1-800-621-3115
Saturday, 8am-7pm EST
- If you have questions about a federal student loan, you may also contact your loan servicer. You can find instructions about how to identify your loan servicer, as well as a list of contact information, at Who’s My Student Loan Servicer? | Federal Student Aid. Or, call the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243.
Department of Education Resources
Debt Resolution:
A U.S. Department of Education website for borrowers who are in default. On this site, you can setup an account, view your loan amount, view your payment history, see options for resolving your loans, access forms, make payments, download hearing forms and take several other actions.
A U.S. Department of Education website for people to find information about student loans. On this site, you can find out how to prepare for college, read about what types of aid you can get, see how you can qualify for aid, learn how you apply for aid, and find information on how to manage your loans. If you have active (non-defaulted) student loans, you can also log in to view and manage them on this site.
U.S. Department of Education's central database for student aid. NSLDS gets data from schools, guaranty agencies, the Direct Loan program, and other Department of Education programs. NSLDS Student Access provides a centralized, integrated view of Title IV loans and grants so that recipients of Title IV Aid can access and ask about their Title IV loans or grant data.