Background
On August 27, the Bureau of the Fiscal Service (Administrative Resource Center, ARC) notified all customers of significant upcoming changes to customer agreements and the future scope of services offered by Treasury. We have prepared the Frequently Asked Questions (FAQ) below to consolidate available information and indicate where guidance is still pending. For reference, the original memo from last month is attached.
Frequently Asked Questions
Q: If Treasury will no longer support a specific service after FY26, is there a list of alternative providers to consider?
A: Not yet. The Office of Personnel Management (OPM) and the General Services Administration (GSA) are developing additional guidance, which we expect to be issued soon. In the interim, we are happy to share our lessons learned and best practices and to engage in open dialogue to help you evaluate options.
Q: If my non-Treasury agency does not have a new procurement or travel system in place by the end of FY26, can the deadline be extended?
A: No. At this time, the Treasury Common Services Center (TCSC) cannot extend support to non-Treasury customers beyond the conclusion of FY26. While we cannot develop your offboarding plan, we are fully committed to supporting your efforts with coordination, resources, and best-practice discussions to enable a smooth transition.
Q: Will TCSC provide a customer off-boarding plan?
A: We will partner closely with you—sharing checklists, points of contact, and best practices—to support a well-coordinated transition. Note, Human Resources Information Technology Systems will continue to be provided by the TCSC IT Service Line.
Q: For non-Treasury agencies, which Human Resources (HR) services and systems must transition?
A: All HR processing services must be offboarded by the end of FY26, TCSC will continue to provide Human Resources Information Technology Systems to external customers. We recognize the complexity involved and will collaborate with you on sequencing, dependencies, and coordination with gaining providers. Please contact us with specific areas requiring clarification.
Q: For non-Treasury agencies, which Travel (TR) services and systems must transition?
A: All TR services and associated systems must be offboarded by the end of FY26. We will work with you to identify critical milestones and integration considerations with your selected provider.
Q: For non-Treasury agencies receiving full-service Procurement (Acquisitions Support) and using PRISM, what must transition?
A: Your agency will be responsible for obtaining procurement support (contracting officers and related staffing) from another source or establishing the capability in house. If you are also a Financial Management (FM) customer, there may be an opportunity to remain on ARC’s PRISM platform, if that is consistent with your transition plans. We will assist with information and coordination to facilitate an orderly transition.
Q: For non-Treasury agencies using the PRISM platform only (no full-service procurement), what must transition?
A: If you are also an FM customer, there may be an opportunity to remain on ARC’s PRISM platform. We can discuss the implications and responsibilities so you can determine whether this option meets your needs.
Q: Who should I contact to coordinate on my PR/TR/HR agreement?
A: Please contact the TCSC Mailbox at TCSC@Treasury.gov. We will route your inquiry to the appropriate experts and ensure timely follow-up.
Note: ARC will continue to provide financial management services, which remain distinct from services provided by TCSC.
If you have questions not covered here, please reach out to TCSC@treasury.gov. We will continue to update this FAQ as additional guidance becomes available.