FAQs for Individuals Who Owe Money
CRS collects money for many federal government agencies. CRS is managed by the U.S. Department of the Treasury's Bureau of the Fiscal Service.
Your options for paying are on your bill (invoice) or past due notice. Look at the page titled, "Payment Options."
Paying by check or money order. One of your options may be to pay by check or money order. If you have that option, you will see a coupon on the bottom of the "Payment Options" page. If you have that option and want to use it:
- Prepare an envelope with the address on the coupon – not the Oshkosh address the bill or notice may have come from.
- Fill out the coupon.
- Put the filled-out coupon with the check or money order in the envelope and mail it.
Paying online. One of your options may be to pay online. If you have that option and want to use it:
- On the "Payment Options" page of your bill or notice, find the form number to use when paying. You can see where the form number is on these sample letters. Also, see the highlighted area in the image below:
- Go to Pay.gov.
- On the Pay.gov page, type the form number into the Search box.
- Follow the rest of the instructions at Pay.gov.
If you can't pay the entire bill by the due date, you may be able to set up a repayment plan (an installment agreement).
Call us to discuss this possibility. The number to call is on your bill or notice. Our customer service representatives will explain the process to you and run some quick calculations to see if you qualify for a repayment plan.
To qualify for a repayment plan, you must show that you need it. To do that, you must fill out this form: Financial Statement of Debtor. When you have filled out and signed the form, you can fax it or mail it to us. The fax number and mailing address are on the form.
We are here to help you. If you have a question, call us at the phone number on the bill or notice that you got from CRS.
Monday through Friday (except federal holidays), 7:00 a.m. to 7:00 p.m. Central Time
You may want someone, such as your husband or wife, adult child, business partner, accountant, or lawyer to talk with us about your bill or notice. We can do that only after you have filled out and signed a form giving us permission. To do that:
- Download and print Authorization for Release of Information.
(Spanish version: Autorización para divulgar Información)
- Fill out and sign the form.
- Fax the completed form to 314-418-4121.
NOTE: This is different from the fax number on the form.
If you want to give us permission to talk to more than one person, you must fill out, sign, and fax us a separate form for each person.
The bill or notice tells you about the money you owe. Look in the box in the middle of the first page for this information.
You may find more information about the money you owe on a page (or pages) after the "Payment Options" page.
If after you look at that information, you still have questions about whether you really owe the money, call us. The phone number is on your bill or notice. We will answer your questions and explain your rights. You have the right to dispute the bill.
The date your payment is due is printed on your bill or notice.
If you do not pay the bill or arrange a repayment plan before the due date, you may owe even more money. Depending on the laws and regulations relevant to your bill, other charges such as interest, penalties, and administrative fees may be added to what you owe. These charges may be either a set amount or a percentage of the total debt.
If you do not pay your bill on time, it may go to another part of the Bureau of the Fiscal Service whose job is to collect money owed on overdue bills.