Supplementary Tools & Job Aids

There are 11 end to end processes definitions that provide a standardized understanding of how government carries out a specific financial management process. Each start with a user's goal and goes through the steps to take until the goal is fulfilled.

This criteria allows users to identify the end-to-end business process with the greatest opportunity for efficiency gains

A simplified process visual that can be used to build process understanding and facilitate stakeholder interviews, accelerating findings by focusing in on the key interactions of roles along a process journey

This job aid guides the user during interviews to understand the interview experience, identify pain points and areas for improvement, and validate methods

This tool assists in creating representative journey maps and personas to document user goals (for outcomes/experience of the process), core traits, needs, and frustrations

This job aid is used to document and organize pain point information to trace and reference when collecting process information

This tool helps agencies analyze the full scope of challenges which may require solutioning and/or resolution to optimize the end-to-end process and down select to those best aligned to project goals and agency priorities

This job aid guides the user in the process of determining potential solution categories for a pain point (reduce/optimize, digitize and/or innovate)

This tool helps prioritize potential pain point / solution combinations using criteria and agency goals/priorities to identify the best use of resources to resolve each pain point

A Transformation Blueprint can be used to help visualize key process pain points, and associated reduce, optimize, and digitize solutioning opportunities