Frequently Asked Questions

The physical check is destroyed by the financial agent within 14 days of processing.

ECP retains records for a maximum of 7 years.

A substitute paper check will be created from the check image and then be processed through the paper check clearing system. The substitute check settles the same way as a regular paper check.

The 215 Deposit Ticket Report is available at 7:00AM ET on the next business day for checks processed in ECP Monday through Friday.

Checks transmitted to ECP on Saturday and Sunday will be processed in ECP the next business day. The 215 Report will be available the next business day after the checks have been processed in ECP.

Please call (1-866-855-5735) or e-mail (FiscalService.ECP@citi.com) the ECP Customer Support Team for all ECP questions, concerns, or issues, including questions related to user training. The ECP Customer Support Team is the primary point of contact for obtaining resolution to all ECP issues.

ECP Customer Support offers instructor led training webinars for existing ECP users on a quarterly basis. Training webinars are also offered for new agencies onboarded to ECP.

ECP has a "Useful Resources page" that provides links to user forms, training documents, guides and additional ECP resources. The Adjustment, Correction, Rescission (ACR) form can also be found on the "Useful Resources page".