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Cross-Servicing
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Cross-Servicing

Cross-Servicing is our program to deal with delinquent debt. By law, federal agencies must transfer delinquent debts to the Bureau of the Fiscal Service. When the agency transfers the debt to Fiscal Service, we have the legal responsibility to then deal with that debt: to collect it, work with the debtor to pay it, suspend or end collection.

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For more information about administrative wage garnishment, read AWG background information, or learn about policies and processes for individuals , for employers , or for federal agencies .

About Cross-Servicing

The Debt Collection Improvement Act of 1996 is the main Cross-Servicing legal authority, while Treasury Financial Manual (TFM) Chapter 4-4000 details the process followed. Chapter 4000 replaces all existing Letters of Agreement with federal agencies about collecting delinquent debt. Only select specific types of debt are excluded from transfer to Fiscal Service.

Debt submission must occur within a specific timeframe. If the agency does rely on Fiscal Service to submit the debt for administrative offset on the agency's behalf, it must be submitted before it is 120 days delinquent. If the agency does not rely on the Fiscal Service to submit the debt, it must be submitted before it is 180 days delinquent.

Resources

Agency Profile Form Debtor Dispute Form Claims Collection Litigation Report Consumer & Commercial Debtor Financial Statements Private Collection Agencies Legal Authorities

Need Help?

FAQ Administrative Wage Garnishment FAQs Government Cross-Servicing FAQs Service Contact Us

Last modified 11/29/18