Fiscal Service Releases Playbook to Help Agencies Digitally Transform Their Business Processes

May 26, 2021

The Bureau of the Fiscal Service has released a playbook to help government agencies automate and digitize their business processes.  The playbook is part of Fiscal’s newest initiative, Digital End-to-End Efficiency, aimed at streamlining the government’s financial processes through the strategic adoption of technology.

“People expect to engage with the government the same way they engage with one another, through digitally enabled platforms,” said Adam Goldberg, Acting Assistance Commissioner, Office of Financial Innovation and Transformation.  “The Digital End-to-End Efficiency framework is different from many digital transformation efforts because it emphasizes both the customer and delivery experiences to identify the highest priority opportunities for improvement.”

The Digital End-to-End Efficiency playbook contains a set of easy to follow tools and instructions for agencies to follow and learn:

• How to select a business process to maximize cost savings;
• How to quickly identify areas that present the greatest opportunities for automation and digitization; and
• How to choose the right solution(s) for implementation

The playbook was developed in coordination with several Federal agencies who piloted the framework. The FIT office is looking for other Federal agencies interested in partnering to evaluate their financial management end-to-end processes.

One can learn more about the playbook through this introductory video and blog. The complete playbook is also available for download.

About FIT

FIT is responsible for leading the transformation of financial management to reduce costs, increase transparency, and improve delivery of agencies' missions by operating at scale, relying on common standards, and using state-of-the-art technology.

About Bureau of the Fiscal Service

The Fiscal Service is a bureau of the United States Department of the Treasury. Their mission is to promote the financial integrity and operational efficiency of the federal government through exceptional accounting, financing, collections, payments, and shared services.