Disbursing & Debt Management (DDM) 2023 Subject Matter Expert (SME) Workshops

November 14-16, 2023

The Bureau of the Fiscal Service, Disbursing & Debt Management (DDM) will be conducting 2023 Subject Matter Expert (SME) Workshops on November 14-16, 2023.

The workshops are individual online debt collection training courses led by DDM financial management experts with the related subject matter knowledge.

There is one registration for all the courses. You're not required to attend all workshops after registering. You'll be able to select and attend any of the courses which interest you.

Times and dates for each specific workshop will be provided later. Please register early since space is limited. The workshops include:

Due Process + Annual Debt Certification
Due Process

This training provides an overview of the due process required before taking adverse debt collection action. It covers basic notice requirements, how to respond to disputes, best practices, and common mistakes to avoid.

Annual Debt Certification

This part of the workshop highlights requirements for the Annual Debt Certification Agreement. Every year, agencies are required to provide certification to the Bureau of Fiscal Service for each debt (or group of debts) referred to the Centralized Receivables Service (CRS), the Cross-Servicing Program, and the Treasury Offset Program (TOP).

Introduction to Cross-Servicing

A 60-minute overview of debt collection fundamentals and a review of the tools and techniques used by Treasury’s Cross-Servicing Program. Among the topics covered will be debt collection legal authorities, portfolio management, and creditor agency responsibilities. This session serves as a foundational component for those new to debt collection, a nice refresher for those that are more experienced, and a good preliminary course for participants attending other SME Workshops.

Treasury Offset Program (TOP) & Web Client

An overview of the TOP program which will include debt priorities, the referral process, due process requirements, and accessing the TOP Web Client application. This web-based training is for those individuals who have creditor manager and creditor staff security group access and gives a step-by-step overview of updating agency profiles, adding, and updating debt information, processing refunds and refund reversals, IRS address request and retrieving reports.

Private Collection Agencies (PCA)

Detailed information on the roles and responsibilities of PCAs, and how they are used to increase the collection of delinquent debt owed to the federal government. A PCA is a private sector entity that specializes in the collection of delinquent debt.

Administrative Wage Garnishment (AWG)

A comprehensive look at the AWG process administered by Treasury’s Cross-Servicing Program. AWG is a debt collection tool that allows a federal agency to order a non-federal employer to withhold up to 15 percent of an employee’s disposable income to pay a nontax delinquent debt.

Department of Justice (DOJ) – Litigation Referral

An overview of the process for referring debts to the Department of Justice (DOJ). The session covers the benefits of DOJ referral, types of debts eligible for referral, and examples of how agencies can help in the process.

TROR Live Walk-Through

A simulated system walk-through of the form, and instructions for the data preparation and submission of the report. This session will cover important debt collection terms, financial reporting requirements, and provide line by line instructions for completing the TROR.

POD/Dispute Processing

An overview of POD/Dispute Response process, and best practices for creditor agencies and Treasury collaboration.

Please register for the workshops using the form below. You will receive an acknowledgement receipt of your registration by e-mail.

If you have any questions, please e-mail steve.jacobs@fiscal.treasury.gov.

Registration

Registration is now closed for these workshops.