Resources Overview

New to OTCnet?

Check out the Getting Started and Resources Overview pages to learn more about OTCnet’s functionality.

Questions about Payment Processing tasks?

Visit the Training Overview page to navigate to the many training resources available.

Looking for help installing the OTCnet Local Bridge?

Visit the OLB Information and Resources page for general information.

Hardware Questions?

Visit the Hardware page for information about purchasing and help with OTCnet Hardware.

Accessibility Questions?

OTCnet is committed to diversity, inclusion, and accessibility in everything we do. Check out some guidance and tips on accessibility to help you navigate the OTCnet resources.

Basic Accessibility Guidance and Navigation

Narrator Keyboard Commands

JAWS for Window Keyboard Commands

Freedom Scientific JAWS Training Materials and Tutorials

All Resources:

OTCnet Contact Page:

Find contact information for the OTCnet Customer Service Team (technical assistance) and OTCnet Deployment Team (onboarding and expansion assistance) on the OTCnet Contact Page.

OTCnet General Information:

For basic questions about OTCnet explore the OTCnet FAQ and the OTCnet Glossary. Visit the OTCnet Training Webpage to learn about the training resources available. See the detailed 2024 OTCnet Holiday Schedule and the 2025 OTCnet Holiday Schedule.

Hardware Overview Page:

Visit the hardware overview page to learn more about purchasing hardware and for help with troubleshooting or setting up a new terminal.

PIV/CAC OTCnet Linking:

Visit the PIV/CAC information page to learn more about linking your PIV/CAC credentials to OTCnet, or visit the PIV/CAC OTCnet Connection Guide for step-by-step instructions.

Introduction to Common Approach to Identity Assurance (CAIA):

Review the Introduction to CAIA deck and listen to the Introduction to CAIA Webinar Recording to learn about the Common Approach to Identity Assurance (CAIA) impacting OTCnet user authentication and provisioning.
Review the Introduction to CAIA FAQ to answer some of the most commonly asked questions about the OTCnet transition to CAIA.
Review the Create an OTCnet Account Through ID.me Printable Job Aid for step-by-step instructions on creating an OTCnet account through ID.me.

OTCnet Overview and 2024 Updates:

Review the OTCnet Overview and 2024 Updates Deck .
Listen to the OTCnet Overview and 2024 Updates Webinar to learn about the Treasury General Account (TGA) 25 by 25 initiative, OTCnet Payment Offerings, Training Resources, and more updates from this year.

Forms:

Adjustment, Correction or Reversal (ACR) Request Form(s)

Includes the OTCnet Adjustment, Correction or Reversal (ACR) Request Form(s) which should be submitted to OTCnet Customer Support at FiscalService.OTCChannel@citi.com once completed.

Release Notes:

Provide technical details for OTCnet Releases.

OTCnet Release 4.11

Systems Requirements

Provides detailed information about the technical requirements needed to operate OTCnet.