Contact Us

For information on OTCnet, please contact the following teams or individuals. You can download a printable OTCnet Contact Guide.

The OTCnet Customer Service Team

The Customer Service team provides 24/7 technical assistance for locations that have been converted or onboarded to the OTCnet system

Toll free phone:

866-945-7920

Toll phone:

302-323-3159

DSN phone:

510-428-6824 Options 1, 3, 4

E-mail:

Fiscalservice.OTCChannel@citi.com

Deployment Team

The Deployment team assists each agency in the OTCnet onboarding process and in the creation or expansion of new endpoints for both deposit processing and check capture.

Phone: 703-377-5586

E-mail: Fiscalservice.OTCDeployment@citi.com

Security Team

The Security team is responsible for setting up all new Primary Local Security Administrators (PLSAs), authorizing Local Security Administrators (LSAs) and assisting agencies with the provisioning of new users.

Phone: 866-945-7920; option 5

E-mail: Fiscalservice.OTCSecurity@citi.com