Training Opportunities
The OTCnet Team offers a wide variety of training sessions, to help you and other OTCnet users explore and learn the latest OTCnet applications’ features.
All training sessions are held virtually and range from 30 to 45 minutes. They cover an assortment of specific tasks/or and activities related to OTCnet (Administration, Deposit Processing, and Check Processing.)
If you have any questions or require special accommodations, please call the OTCnet Deployment Team at 703.377.5586 or e-mail FiscalService.OTCDeployment@citi.com.
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| Topics | Description | Duration | Date | Registration |
|---|---|---|---|---|
| Check Processing Forms and Processes | Join us for a refresher webinar series on Over-the-Counter Channel Application (OTCnet) that will address pain points and will offer training tips and how-to instructions to help you improve your performance in the OTCnet application! This session will focus on the processes for completing check processing forms (e.g., Agency Site Profile form), voiding checks, retrieving check images, and others. The open Q&A session will allow you to ask questions and receive expert advice from the OTCnet team. | 30-45 minutes | Tuesday, February 18, 2025 1:30 PM ET | Register |
| Installing and Downloading OTCnet Firmware and OLB | Join us for a refresher webinar series on Over-the-Counter Channel Application (OTCnet) that will address pain points and will offer training tips and how-to instructions to help you improve your performance in the OTCnet application! This session will focus on the process for installing and downloading OTCnet Firmware and OLB to help you to configure check/card processing settings and support other key OTCnet application tasks. The open Q&A session will allow you to ask questions and receive expert advice from the OTCnet team. | 30-45 minutes | Tuesday, March 18, 2025 1:30 PM ET | Register |
| OTCnet Kiosk | Join us for a refresher webinar series on Over-the-Counter Channel Application (OTCnet that will address pain points and will offer training tips and how-to instructions to help you improve your performance in the OTCnet application! This session will focus on the purpose and functionality of the OTCnet Self-Service Kiosk and the Kiosk Tablet that support key payment options for the OTCnet application. The open Q&A session will allow you to ask questions and receive expert advice from the OTCnet team. | 30-45 minutes | Tuesday, April 15, 2025 1:30 PM ET | Register |
| Adding and Modifying OTCnet Roles and Endpoints | Join us for a refresher webinar series on Over-the-Counter Channel Application (OTCnet) that will address pain points and will offer training tips and how-to instructions to help you improve your performance in the OTCnet application! This session will focus on the process of how users get roles and endpoints modified, added, or removed in the OTCnet application. The open Q&A session will allow you to ask questions and receive expert advice from the OTCnet team. | 30-45 minutes | Tuesday, May 20, 2025 1:30 PM ET | Register |