Federal Student Loans
The U.S. Department of the Treasury helps the U.S. Department of Education, Federal Student Aid collect defaulted loans through its Treasury Offset Program. It does not service these debts through its Cross-Servicing Program. To speak to a Department of Education Customer Service Representative about your defaulted student loan, please call the toll-free customer service number below:
Saturday, 8am-7pm EST
- If you have questions about a federal student loan, you may also contact your Who’s My Student Loan Servicer? | Federal Student Aid.
- You will find each loan servicer's contact information on the loan servicer page. If you're not sure who services your loan, log in to Log In | Federal Student Aid to find out and to get contact information.
Department of Education Resources
Debt Resolution:
- MyEDDebt.ed.gov
- A U.S. Department of Education website for borrowers who are in default. On this site, you can setup an account, view your loan amount, view your payment history, see options for resolving your loans, access forms, make payments, download hearing forms and several other actions are available on this site.
- Federal Student Aid
- A U.S. Department of Education website for people to find information about student loans. On this site, you can find out how to prepare for college, read about what types of aid you can get, see how you can qualify for aid, learn how you apply for aid, and find information on how to manage your loans.
- National Student Loan Data System
- A U.S. Department of Education's central database for student aid. NSLDS gets data from schools, guaranty agencies, the Direct Loan program, and other Department of ED programs. NSLDS Student Access provides a centralized, integrated view of Title IV loans and grants so that recipients of Title IV Aid can access and ask about their Title IV loans or grant data.