Frequently Asked Questions for Agencies

The Centralized Receivables Service collects current non-tax accounts receivable on behalf of federal agencies. Please see the Fact Sheet for more information.

If you are interested in learning more about CRS, please contact the Revenue Collections Management (RCM) Agency Relationship Management team.

If you would like a system overview, contact the Revenue Collections Management (RCM) Agency Relationship Management team. They will coordinate a CRS system demo with the CRS Agency Liaison group.

If you are currently a CRS user but are having access issues, contact the CRS Service Desk by calling 888-453-2008 or ask for help at CRS Service Desk

Ask for updates to your profile by completing the Agency Point of Contact Form from the CRS system home page and emailing it to CRS Operations .

CRS holds a yearly agency user group forum and monthly user meetings. Please contact your CRS Agency Liaison for more information.

Request new user access by completing the Security Access Form from the CRS system home page and emailing it to CRS Service Desk .