Frequently Asked Questions for Agencies

The Centralized Receivables Service collects current non-tax accounts receivable on behalf of federal agencies. Please see the Fact Sheet for more information.

If you are interested in learning more about CRS, please contact the Revenue Collections Management (RCM) Agency Relationship Management team.

If you would like a system overview, contact the Revenue Collections Management (RCM) Agency Relationship Management team. They will coordinate a CRS system demo with the CRS Agency Liaison group.

If you have access to CRS but receive a SSO login error, contact the Fiscal Service IT Help Desk by calling 304-480-7777. Request assistance with "Single Sign-On for CRS".

Request updates to your profile by e-mailing CRS Agency Relations, or by completing a request from the CRS system home page.

CRS holds a yearly agency user group forum and monthly user meetings. Please contact your CRS Agency Liaison for more information.

Request new user access by emailing CRS Agency Relations, or by completing a request from the CRS system home page.