Cross-Servicing Debt Collection System:
Glossary of Terminology

Account

An account is a representation of a debt or receivable owed by one or more responsible parties

Account Change Maintenance

Functionality within the product that allows for changes to be applied to all accounts based on specified parameters

Account Representative

Term often used instead of Collector in the agency market

Account Set

Group of accounts that have been matched and tied together based on pre-defined criteria

Action Code

An identifier that represents an activity that a user can perform on a record (for example, an account or a responsible party)

Action Group

A way to group certain actions together when more than one activity is desired to occur on the account

Add on Fees

A portion of the debtor payment that the agency keeps (Due Us)

Agency Payment

The debtor sends a payment to the agency (Paid Us)

Batch

A group of records in a file that you use during a process. For example, you can use financial transactions in the debtor cash batch process, letter requests in the letter batch process, or vendor transactions in the vendor account placement process

Cache

Database that stores all of the tables that have account information

Cancel Code

Indicates the reason for canceling or inactivating an account

Check Writer

Allows account representative to request a check, which is then approved by a supervisor, and printed within the system.  This reduces the time spent waiting for a check to be mailed by a debtor

CHUI

Character User Interface – users interact with the system by text commands

Client

A client is a representation of an external person or business that contracted the agency to work accounts payable. For example, the agency might list accounts from a first party company that grants consumer credit and student loans

Client Entity Number

The Artiva ID number for the Entity (Program) similar to our Program Code.

Client Cash

Money that flows between the agency and the client when either the agency or the client collects from the debtor

Client Reference Number

The old Agency Debt ID number

Client Statement Check

Remits the money that the agency collected on the accounts of a client during the statement period

Client Statement Reports

Formats the financial transaction information that the system compiles during a client statement process

Command Procedure

Series of keystrokes that the system stores to perform a task.  Typically used to automate business tasks that are performed regularly

Contingency Fees

Money that is added onto the debtors account to cover the cost of the collection services

Control List

Defines the items to include or exclude when the system displays a list to users

Costing

The calculation of the cost to collect on an account

CT Term

Tool used to connect to Artiva servers (similar to PuTTY)

Debtor

Person who owes the client for the goods or services

Debtor Cash

Money that flows from the debtor to the client or agency to pay off a debt

Department

Departments are a group of collectors that specialize in collecting similar types of accounts

Dialer

Product that is used to increase collector productivity by providing a continual flow of live contacts

Direct Payment (DP)

The debtor sends a payment directly to the client (Paid You)

Due Us

Agency’s portion of the payment from the debtor

Due You (Remit Amount)

Client’s portion of the payment from the debtor

Elements

Smallest manageable unit that provides functionality in the system (i.e. field)

Entity

Party associated to an account.  Typically a person or business

Events

Something that occurs on an account during the lifecycle.  Example: Payment received, phase changed, mail returned

Fee Distribution

Determines the contingency fee by using the sub-balance types of an account that you apply a monetary transaction toward

Field

Units of data within Artiva that are grouped together based on similarity to create tables within the database

Follow-up Date

Next date to work a specific account

Forwarding

Occurs when an account is passed along to an agency

Gross Payment

Client receives the entire amount collected and then will reimburse the agencies for their collection efforts

GUI

Graphical User Interface – allows users to interact with the system using graphical icons and visual indicators instead of text commands

Hosted

Artiva is located at our hosting partner’s facility and will be accessed by the agency via a VPN connection

Initial Phase Action

Action(s) to be triggered when an account moves into a new phase

Interface

Logic developed within the system that allows data to flow into (import) or out of (export) the system.  Examples are loading new business, payment information, reconciliation files, etc.

IVR

Interactive Voice Response – system that allows debtors and clients to check balance information, make payment arrangements, and other transactions through a touch-tone phone without human intervention

Job Schedule

One or more jobs or command procedures that can be scheduled to occur automatically

Link

Allows collection tasks, such as mailing letters, to be easily outsourced to service providers directly from Artiva

Listed Sub-balance

The balance on an account when it is created

Matching

The process of identifying like Entity records and having all accounts for the same Entity point to the same Entity record

Namespace

A separate instance of Artiva.  Each agency will have multiple instances (i.e. DEV, TEST, PROD)

Net Payment

Client receives only their portion of the amount collected.  The agency will remove their fees and provide the client with the remaining amount

New Business

Process for bringing new accounts into Artiva

Options

Workflow rules for actions on an account.  Example:  Payment credit to go to the account representative that is assigned the account, or the person that places the account in a payment arrangement

Paid Us

Money that the agency receives from the debtor

Paid You

Money that the client receives from the debtor

Payment Arrangement

A promise-to-pay agreement between the agency and a responsible party to collect the balance due on an account or on a set

Pool

List of accounts to present to the Account Representative.  The list of accounts is the result of a query.  The accounts can then be called predictively, progressively, or manually.  Users can also work assigned accounts in a manual work queue

Premise

Artiva is physically located at the client’s facility

PuTTY

SSH tool used to connect to Artiva servers

Relation Type

Identifies how a party relates to an account.  An account must have one responsible party with a primary relation type, and can have multiple responsible parties with other relation types (i.e. COMAK, DEPEND, SPOUSE, OWNER, BUSINESS)

Relationship

Record that exists in the ARRELATIONSHIPSHIP table and relates records from different tables.  A relationship record contains unique properties that the system uses to move relationships through the account lifecycle

Relationship Role

A value on a relationship that determines functional attributes of the relationship and how the system classifies the relationship

Relationship Role Class

Defines how the system creates and uses a relationship

Responsible Party

A responsible party is a representation of a person on a record (for example, an account or a case)

Result Code

An identifier that represents the outcome of collection activity performed on a record (for example, an account or a responsible party)

Route

Routes represents the inventory of accounts assigned to a specific Account Representative

Scoring

The assignment of a numeric value to scoring criteria that you set for a responsible party and account to forecast collections

Script

Coding that allows Artiva to handle complex scenarios that may require customized solutions.  There are delivered scripts that allow the system to function properly, but custom versions can be developed based upon business needs

Server

Hardware that houses the Artiva namespaces for 1 (premise) or many (hosted) clients

Statement

Displays all financial activity involving the accounts, clients, and vendors of the agency

Status

Current condition of an account in a specific phase

Studio

System that is used for customizing Artiva

Table

An area where similar fields are stored within the Artiva database.  Tables can be created, or added to depending upon the business need

Tying

The process of synching up accounts for the same entity (as in, they have been matched) with the same user assignment, status, follow-up date, workflow, phase.  These tied accounts are then treated as one account in the application.  Two accounts have to be matched in order to tie, but matching does not imply the accounts are tied

User

A representation of a person who can access the system

User Interface

Also known as UI, this is the term for the way that features and functionality within Artiva is displayed for the end user

Version Manager

System that is used to track the customization of Artiva

View

User interface component that displays multiple, often similar, windows

View Group

User interface component that displays multiple, often similar, views

View Set

User interface component that displays multiple, often similar, view groups

Window

User interface component that displays similar fields in meaningful groupings

Workflow

Prescribes the general account flow as accounts progress through the collection lifecycle

Workflow Action

Specified act that occurs on accounts at a certain point within the workflow

Workflow Event

An event is something that has happened during the life of an account and can be used to trigger specific actions

Workflow Monitor

A background process that executes entries in the workflow schedule

Workflow Option

Control that indicates how the system processes a record in a workflow or workflow phase

Workflow Phase

Stage in the life of an account.  (New Business, Letter, Regular, Pre-legal, Legal, Recovery, Audit, Inactive)

Workstation

Graphical interface used to access the features within Artiva

Workstation Profile

Server information and login credentials used for accessing Artiva