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Cross-Servicing

Private Collection Agencies

While the Bureau of the Fiscal Service first tries to collect the debt in several ways ourselves, if the debt remains unpaid, we generally send it to a private collection agency, or PCA. A PCA is a company outside the government that specializes in collecting overdue (delinquent) debts that individuals and businesses owe. For more about the legal authority for using PCAs, read about the Debt Collection Improvement Act of 1996.

PCA Duties

The PCA tries to find and contact the debtor by searching various databases, making phone calls, and sending collection letters. When the PCA reaches the debtor, it may help resolve the debt by negotiating full or partial payment, an agreement for how the debtor will pay over time, administrative wage garnishment (where an employer pays the debt over time from the debtor's wages) or finding that the debt may be resolved administratively.

Current PCAs

Fiscal Service awards PCA Task Orders

Fiscal Service awards Task Orders to PCAs for debt collection services under a General Services Administration Schedule. Fiscal Services’ current Task Orders to enlist the services of PCA contractors became effective on January 26, 2018. These Task Orders were awarded in order to increase the recovery of and resolve delinquent non-tax federal debts. The Task Orders were awarded for one base year, with four one-year options available. Fiscal Service awarded the following contractors a debt collection Task Order to provide delinquent debt collection services:

The CBE Group, Inc.
P.O. Box 2040
Waterloo, IA 50704-2040
Phone number for consumer debts: 1-866-895-4766
Phone number for commercial debts: 1-855-459-1134

ConServe, Inc.
P.O. Box 1528
Fairport, NY 14450
Phone number for consumer debts: 1-866-547-0501
Phone number for commercial debts: 1-866-562-3255

Performant Recovery, Inc.
P.O. Box 5501
San Angelo, TX 76902
Phone Number: 1-800-258-1498

Pioneer Credit Recovery, Inc.
P.O. Box 189
Arcade, NY 14009
Phone number for consumer debts: 1-877-907-1820
Phone number for commercial debts: 1-888-261-7783

Coast Professional, Inc.
P.O. Box 246
Geneseo, NY 14454
Phone number for consumer debts: 1-800-963-5258
Phone number for commercial debts: 1-800-963-4793

Transworld Systems, Inc.
P.O. Box 15616
Wilmington, DE 19850
Phone number: 1-800-550-5069

Last modified 11/29/18