Private Collection Agencies
The Bureau of the Fiscal Service first tries to collect the debt in several ways. If the debt remains unpaid, we may send it to a private collection agency, or PCA.
A PCA is a private company that specializes in collecting overdue (delinquent) debts from individuals and businesses.
For more about the legal authority for using PCAs, read about the Debt Collection Improvement Act of 1996.
The PCA tries to find and contact the debtor by searching various databases, making phone calls, and sending collection letters.
When the PCA reaches the debtor, it may help resolve the debt by:
- negotiating full or partial payment,
- setting up an agreement for how the debtor will pay over time,
- administrative wage garnishment (where an employer pays the debt over time from the debtor's wages), or,
- finding that the debt may be resolved administratively.
Fiscal Service awards PCA Task Orders
Fiscal Service awards task orders to PCAs for debt collection services under a General Services Administration Schedule.
Fiscal Service’s current task orders to enlist the services of PCA contractors became effective on January 26, 2018. These task orders were awarded to increase the recovery of and resolve delinquent non-tax federal debts. The task orders were awarded for one base year, with four one-year options available.
Fiscal Service awarded task orders to the following contractors to provide delinquent debt collection services:
The CBE Group, Inc.
P.O. Box 2040
Waterloo, IA 50704-2040
Phone number for consumer debts: 1-866-895-4766
Phone number for commercial debts: 1-855-459-1134
P.O. Box 1528
Fairport, NY 14450
Phone number for consumer debts: 1-866-547-0501
Phone number for commercial debts: 1-866-562-3255
Pioneer Credit Recovery, Inc.
P.O. Box 189
Arcade, NY 14009
Phone number for consumer debts: 1-877-907-1820
Phone number for commercial debts: 1-888-261-7783
Coast Professional, Inc.
P.O. Box 246
Geneseo, NY 14454
Phone number for consumer debts: 1-800-963-5258
Phone number for commercial debts: 1-800-963-4793
Transworld Systems, Inc.
P.O. Box 15616
Wilmington, DE 19850
Phone number: 1-800-550-5069
Oversight of PCA Contractors
PCA oversight is conducted by a dedicated staff at Fiscal Service. The oversight program is nearly 25 years old. The following describes the major parts of the oversight program.