Using Your EagleCash Card
Any place that takes EagleCash has a Point of Sale machine. When making a purchase, the cashier will tell you when to put your EagleCash card into the point-of-sale machine. As soon as you put your card in the machine, it displays the balance on the card. The cashier enters the purchase amount, and you see that amount on the machine.
You press "Yes" to approve the sale. Press “No” to cancel the sale.
After the sale goes through, the approved amount is deducted from your card. The machine shows you your new balance (how much is left on your card after your purchase). You will get a receipt from the machine and the machine returns your card.
If the cost of your purchase is more than the amount left on your card, you can:
- pay with what you have left on your card, and pay the rest with another acceptable form of payment, such as cash, check, or a credit or debit card,
- load more funds on the card from a nearby kiosk, or
- cancel the purchase
Your EagleCash card can be managed at a self-service kiosk or, if your base does not have one, the Finance Office.
If you think your card has more (or less) money on it than the point-of-sale machine shows, you can get a list of all your recent EagleCash transactions (the last 10) from the kiosk (if your base has one) or the base Finance Office. You can also get help from the local Finance Office or contact the customer assistance center.
The program does not charge fees for any reason, but your bank may charge a fee if you load funds that are not available to the card.
Kiosks are available 24 hours a day, 7 days a week, and are simple, and free to use. They offer a variety of tasks:
- Load funds from your bank account to the card up to the daily download limit of $350.00
- Unload funds from your card to your bank account
- Perform a card to card transfer
- Change your PIN
- See/Print the last 10 transactions performed
- Check the balance on the card
To use a kiosk, first, insert your card into the slot and enter your PIN, which will allow the kiosk to read the information about your account from the chip on the card. Then, choose the action you want from the list on the kiosk screen.
If you are transferring money to or from your card, choose the amount. After the transfer action is completed, your card will be returned to you with your printed receipt, if you requested one. Money transferred onto the card can be used right away; money transferred to a bank can take up to four business days to post to the account, depending upon your bank.
When reviewing your checking or savings account statement, all money transfers conducted at the kiosk to or from your account will appear. Transactions will be labeled “US Treas – EagleCash Kiosk" in your bank account.
The kiosk checks the amount loaded onto the card for that day against the daily $350 limit- transactions will not be allowed above that limit. However, local Command can alter the amount for certain exceptions or valid circumstances- the Finance Office can tell you what those are.
If you make a mistake, you can usually reverse or add to any transaction to reach the correct amount or just press Cancel. If you can’t correct the mistake at the kiosk, call the Customer Service center or get help from the local military finance office. If you think the balance the kiosks shows is incorrect, print a Transaction History Report- this tells you everything the card has been used for recently- and review the report. If you think a transaction is incorrect or the balance is still wrong, go to the Finance Office for help.
Kiosks operate offline and transmit files to the Federal Reserve Bank every 24 hours. If the card does not work in the kiosk, take it to the Finance Office or contact the Customer Service Center at the number on the back of the card.
Your Finance Office can help you accomplish a variety of tasks:
- Load cash or a negotiable instrument to the card
- Make a "Savings Deposit Program" deposit
- Change your PIN
- Receive assistance with card issues
- Report the card lost or stolen
- Get a card issued to you
In addition, the Finance Office can help you correct mistakes, incorrect balances, or other troubleshooting.