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FAQs

If your bank or credit union refuses to let you transfer money, it may be because you do not have enough money in the account or something else is wrong with the information the bank or the kiosk has.

If a transaction comes back because of "insufficient funds" – not enough money in your account, you can have the transaction automatically tried two more times. The two more times will be the next two military pay dates. Your bank or credit union may charge you a fee for "insufficient funds."

If something is wrong with your account information, your local Finance Office and the U.S. Department of the Treasury will work together to straighten out this problem for you. Go to your Finance Office for help.

Last modified 10/18/18