Guidelines and Forms

For Fedwire Returns, ACH Returns, and ALC Corrections, use the following forms and instructions. For Customer Care assistance, call 877-815-1206 or 314-425-1841.

Fedwire Same Day Return

Option A: No Form Required

Instruct the remitter to have their financial institution send a Fedwire "Request for Reversal" (Fedwire type code 1001) to the Credit Gateway no later than 4:00 p.m. ET.

If the Fedwire "Request for Reversal" is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day. You do not need to take any further action.

Option B: Form Required

You may complete a Fedwire Return Form and e-mail it to Credit Gateway Customer Care at Customer.Care@usbank.com no later the 4:00 p.m. ET. If the e-mail is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day.

Fedwire Return of Prior Day Wire

Option A: No Form Required

1. Instruct the remitter to have their financial institution send a Fedwire “Request for Reversal of a Prior Day Transfer” (Fedwire type code 1007) to the Credit Gateway no later than 4:00 p.m. ET.

   If the Fedwire "Request for Reversal of a Prior Day Transfer" is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day.

2. You must confirm that the Credit Gateway should honor the Fedwire "Request for Reversal of a Prior Day Transfer" referenced in Step 1 by an e-mail to Credit Gateway Customer Care at Customer.Care@usbank.com before the 4:00 p.m. ET cutoff. The e-mail confirmation must include the amount of the wire and the date the wire was originally received.

Option B: Form Required

You may complete a Fedwire Return Form and e-mail it to Credit Gateway Customer Care at Customer.Care@usbank.com no later than 4:00 p.m. ET. If the Fedwire "Request for Reversal of a Prior Day Transfer" is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day.

ACH Return

The agency may complete an ACH Return Form and e-mail it to the Credit Gateway Customer Care group at Customer.Care@usbank.com no later than 4:00 p.m. ET. If the ACH Return request is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day.

FedNow Return of Prior Day Payment

Option A: No Form Required

1. Instruct the remitter to have their financial institution send a Fedwire “Request for Return of Funds” (FedNow message type Camt.056) to the Credit Gateway no later than 6:30 p.m. ET, 5 standard business days after the original message Interbank Settlement date.

   If the FedNow "Request for Return of Funds" is received after the cutoff, the request will be rejected.

2. You must confirm that the Credit Gateway should honor the FedNow "Request for Return of Funds" referenced in Step 1 by an e-mail to Credit Gateway Customer Care at Customer.Care@usbank.com before the 4:00 p.m. ET cutoff. The e-mail confirmation must include the amount of the payment and the date the payment was originally received.

Option B: Form Required

Transaction Corrections

Starting November 18, 2024, agencies will need to work with Treasury’s Fiscal Accounting area for Credit Gateway account number or Classification Key (CKey) corrections for Fedwire, FedNow, and ACH credit transactions. Corrections from one ALC to a different ALC can only be made through the return of the transaction and resending to the correct ALC.

Credit Gateway Account Correction Forms will no longer be accepted by the Credit Gateway Customer Care area.

CKey or TAS/BETC reclassification of transactions needed are performed in the ‘Classification, Transaction, and Accountability (CTA)’ module in the Central Accounting Reporting System (CARS).

If you need help gaining access to the CTA module, please contact the Treasury Support Center (TSC) at GWA@STLS.frb.org or at 877-440-9476.

If you need help with processing the CTA in CARS, please contact the Cash Accounting Branch at CAB.CARD.FA@fiscal.treasury.gov.

Please contact the Credit Gateway at creditgateway@fiscal.treasury.gov with any questions about this operational change.