Need help?
You’re in the right place.
Explore the guidance, tools, and support below to help you make the most of Do Not Pay. From understanding program benefits to completing enrollment and setting up technical integrations, we’re here to support you every step of the way.
For details about data sources, visit our Data page.
Guides for Getting Started
Find detailed instructions for enrolling users in the Do Not Pay Portal, including how to request access, complete enrollment, and log in to your account.
GuideThis technical resource outlines the requirements for using Do Not Pay Connect to initiate API search requests and provides your agency’s technical team with everything needed to implement a web service connection.
GuideUnderstand how to establish bulk file processes for batch matching and continuous monitoring within Do Not Pay. This guide includes detailed technical specifications for secure bulk file setup and submission.
GuideVideos
Contact Us
Before reaching out, review the Frequently Asked Questions below – your answer might be there! If you need additional assistance, contact the Do Not Pay team:
Frequently Asked Questions
Do Not Pay provides federal agencies and states operating federally funded programs access to data and tools to verify identities, accounts, and eligibility before awarding funds or making payments to safeguard taxpayer dollars against fraud and improper payments.
Operated by the U.S. Department of the Treasury’s Bureau of the Fiscal Service, Do Not Pay is a no cost, one-stop resource for pre-award, pre-payment, and payment verification. Our tools help agencies to streamline operations, reduce risk, and fight fraud, waste, and abuse across government programs.
Yes. The Payment Integrity Information Act of 2019 (PIIA) requires federal agencies to use Do Not Pay to identify and prevent improper payments by reviewing relevant databases before releasing federal funds. PIIA also authorizes states to access Do Not Pay services for federally funded state-administered programs.
The requirements of PIIA are further emphasized in Executive Order 14249 and Office of Management and Budget (OMB) Memorandum M-25-32, which strengthen the federal government’s ability to prevent improper payments while maintaining essential safeguards under the Privacy Act of 1974.
Do Not Pay is available to federal agencies and states operating federally funded programs to help reduce improper payments. Third-party entities are not authorized to access Do Not Pay.
If your agency is interested in gaining access, please fill out the Inquiry Form to learn more about enrollment requirements.
Protecting individual privacy is a core principle of the Do Not Pay program. The program’s overall goal is to help agencies reduce improper payments while safeguarding personal information.
The Privacy Act of 1974, as amended (5 U.S.C. 552a), governs how Do Not Pay handles and protects records retrieved by personal identifiers such as names, Social Security Numbers, or other unique identifiers. In addition, OMB Memorandum M-21-19 reinforces the federal government’s commitment to protecting individual privacy while supporting the goals of the Do Not Pay Initiative.
A matching agreement is a written agreement that establishes the conditions, safeguards, and procedures under which a federal agency conducts computerized comparisons of data from two or more automated Systems of Records (SORs). The Privacy Act of 1974 generally requires agencies to have a matching agreement when performing these data comparisons, with some exceptions. However, OMB Memorandum M-25-32 made a matching agreement waiver available for agencies using Do Not Pay, if the agency meets certain criteria.
For all inquiries and questions related to Do Not Pay, please contact DoNotPay@fiscal.treasury.gov.
Additional support resources:
- Login.gov Help Center for creating or managing your Login.gov account.
- ID.me Help Center for creating or managing your ID.me account.
Do Not Pay will provide users with detailed match results based on the specific data source queried. This information is intended to assist agencies in determining payment eligibility based on the agency's internal policies and business processes. While Do Not Pay does not make payment determinations, it helps agencies identify potential anomalies and risks before funds are awarded and disbursed.
When agencies and states screen their current and future recipients against Do Not Pay data sources using Do Not Pay Connect or the Do Not Pay Web Portal, they are provided with actionable information about any identified risks associated with those individuals or entities. Receiving a match or having an elevated risk does not stop a payment. Agencies and states are encouraged to conduct additional due diligence to determine if they should continue with the process to make or maintain any award or payment that would go to that entity.
Through Payment Verification, Do Not Pay screens disbursements against authoritative data to confirm identity and eligibility, which may result in payment returns prior to the agency certifying the payment for disbursement by Treasury.
Do Not Pay is not a single list, but rather a program that utilizes numerous designated data sources from various providers. How often information is updated varies by data source. Some data sources are updated on a daily basis while others are updated when new information is available, based on the processes established by Do Not Pay’s data source providers.
To check update intervals, visit the list of data sources on the Do Not Pay Portal landing page and hover your cursor over a specific source, which will show its update frequency.
If your agency identifies information that may be inaccurate, please review the Data Correction information for guidance.