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Bureau of the Fiscal Service
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Cross Servicing Next Generation Artiva In-depth Training



Open to all federal agencies




Thursday, June 6, 2024
9:00 am – 12:00 pm ET
Thursday, June 20, 2024
1:00 pm – 4:00 pm ET



Hosted by:

Bureau of the Fiscal Service

Point of Contact:

Event Details:

This interactive webinar, delivered via Microsoft's TEAMS software, is designed for federal agencies using the Fiscal Service’s Cross-Servicing (CSNG) program.

CSNG is the Fiscal Service’s delinquent debt collection system used to collect and administer delinquent federal debt referred by our federal creditor agency partners.

Participants will receive an overview of the Cross-Servicing workflow, debt collection tools, and an explanation of a case’s phase and status in CSNG.

Participants will also receive a live step-by-step demonstration on how to submit a delinquent debt for collection, how to relist a closed debt, how to research an account, how to post payments received by an agency after the debt has been referred, and how to close a debt.

You do not have to be a CSNG system user to attend.

Please register using the form below.

We will send out Webinar sign-on access and handout information to registered attendees prior to the webinar. For questions, please contact Denise Hammond at 202-874-7005, or e-mail

Registration Form

Fields marked with an asterisk(*) are required.

Dates: Conference Call: Special needs: Please specify:

Last modified 05/21/24