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Financial Innovation & Transformation

Supplementary Tools & Job Aids

The DEEE Job Aids and Tools can be used during each step of the playbook to analyze end to end (E2E) processes, identify pain points, and evaluate solutions to reduce/optimize, digitize, or innovate processes

DEEE Framework Step What is it? What does it look like?
Decorative image End to End Business Processes

There are 11 end to end processes definitions that provide a standardized understanding of how government carries out a specific financial management process. Each start with a user's goal and goes through the steps to take until the goal is fulfilled.

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Select
Process
Process Selection Criteria

This criteria allows users to identify the end-to-end business process with the greatest opportunity for efficiency gains

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  Process Overview
Visualization Template

A simplified process visual that can be used to build process understanding and facilitate stakeholder interviews, accelerating findings by focusing in on the key interactions of roles along a process journey

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Decorative image Interview Guide Template

This job aid guides the user during interviews to understand the interview experience, identify pain points and areas for improvement, and validate methods

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Analyze
Process
Journey Map Template

This tool assists in creating representative journey maps and personas to document user goals (for outcomes/experience of the process), core traits, needs, and frustrations

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  Pain Point Catalog Template

This job aid is used to document and organize pain point information to trace and reference when collecting process information

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  Pain Point Down Select Tool

This tool helps agencies analyze the full scope of challenges which may require solutioning and/or resolution to optimize the end-to-end process and down select to those best aligned to project goals and agency priorities

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Solutions
Solution Category Decision Tree

This job aid guides the user in the process of determining potential solution categories for a pain point (reduce/optimize, digitize and/or innovate)

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Decorative image Solution Prioritization Tool

This tool helps prioritize potential pain point / solution combinations using criteria and agency goals/priorities to identify the best use of resources to resolve each pain point

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Prioritize
Solutions
Transformation Blueprint Template

A Transformation Blueprint can be used to help visualize key process pain points, and associated reduce, optimize, and digitize solutioning opportunities

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Last modified 10/30/23