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Cross Servicing Next Generation Artiva In-depth Training

Debt Management Services (DMS) would like to invite our Creditor Agency Partners to participate in an in-depth training webinar for the new Cross-Servicing debt collection system that replaced FedDebt on October 30, 2017.

Cross-Servicing Next Generation (CSNG) is the implementation of the new Commercial-Off-the-Shelf product known as the Artiva system.

These webinars, which DMS has been continually offering since October 2017, will provide step-by-step instructions for:

  • Creating new business (debt/debtor)
  • Researching an account
  • Posting agency payments
  • Processing tasks and working pools (proof of debt, disputes, PA concurrences and 1099C)
  • Canceling an account (recall)

Please register using the button below.  (All times are Eastern)

Registration will be open until September 4, and September 18, respectively, or when the session is full.

There is no charge for this training.


Tuesday, September 11: 8:30 a.m. - 12:30 p.m. (ET)

Tuesday, September 25: 11:00 a.m. - 3:00 p.m. (ET)

Audience: Federal Program Agencies

Hosted by: Debt Management Services

Where: Webinar

Points of Contact: For additional questions, please contact Iris Green at (202) 874-6810 or e-mail Iris.Green@fiscal.treasury.gov.

Register for training

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