Frequently Asked Questions
What does an EZpay™ card look like
Microchip Stores Electronic Currency
The U.S. Department of the Treasury seal appears on the back
How does the EZpay™ card work?
You insert the EZpay™ card into the store Point-of-Sale terminal when instructed to do so by the cashier. The available balance on the card is displayed on the terminal.
The cashier enters the purchase amount into the terminal, and then you press "Yes" to approve the sale.
Within seconds, the value of your purchase is deducted from the card. Your new balance is displayed on the terminal, and the card is ready to be removed.
Some merchants allow receipts to print. Your receipt will also show your card balance.
Can I cancel the transaction?
Yes, to cancel a transaction on the Point-of-Sale terminal, you press "No" instead of "Yes" when prompted to approve the sale.
Is the card secure?
Yes, your card is protected by advanced cryptographic technology which makes sure the card is valid and the balance is accurate.
If your card is reported lost, stolen, or damaged, it can be "hot listed" which tells card-accepting devices that the card has been cancelled. Information stored in the Point-of-Sale terminal will reject any card that has been "hot listed".
Any value remaining on a card that has been "hot listed" and remains after four days (to allow for late merchant settlements) will be returned to you in your regular pay. Your electronic currency is secure and protected.
How do I know how much value is on my EZpay™ card?
The "balance" of your EZpay™ card is displayed when the card is inserted in a Point-of-Sale terminal, or hand held reader (where available).
Once the transaction is complete, the terminal displays the "new balance". You can keep paying with the card anywhere it is accepted until all the electronic currency has been spent.
What do I do if there is not enough value left on my EZpay™ card to cover the purchase amount?
You can pay the difference with cash, check, or a credit/debit card; or cancel the sale.
What should be done if I think my EZpay™ card has more value than the balance showing on the EZpay™ terminal?
You should request a transaction detail report from the Finance Office. In some cases this information will have to be faxed to the Finance Office by the Treasury Fiscal Agent responsible for the EZpay program.
What should I do if I still have money on my EZpay™ card before graduation?
Near the end of your training, cash out all funds left on your EZpay™ card at the local on-base financial institution. Your EZpay™ card should have a zero ($.00) balance before graduation from training.
How much does it cost me to get an EZpay card?
That's easy... There is no fee to get an EZpay card! EZpay is provided to you by the U.S. government as a cash management tool to help you manage your money while you are in training.
How much does it cost me to use an EZpay card?
That's also easy... There is no fee to use your EZpay card at the Post Exchange or Base Exchange, Military Clothing, concessionaire, or any other participating merchant.
The merchants also do not incur any costs for acceptance of your EZpay card. The merchants Point-of-Sale terminals and supplies as well as support and maintenance are all taken care of by the program