OTCnet Support

For information on OTCnet, please contact the following teams or individuals. You can download a printable OTCnet Contact Guide.

The OTCnet Customer Service Team
Toll free phone: 866-945-7920
Toll phone: 302-323-3159
DSN phone: 510-428-6824, Options 1, 3, 4
E-mail: Fiscalservice.OTCChannel@citi.com

Deployment Team
The Deployment team assists each agency in the OTCnet onboarding process and in the creation or expansion of new endpoints for both deposit processing and check capture.
Phone: 703-377-5586
E-mail: Fiscalservice.OTCDeployment@citi.com

Security Team
The Security team is responsible for setting up all new Primary Local Security Administrators (PLSAs), authorizing Local Security Administrators (LSAs) and assisting agencies with the provisioning of new users.
Phone: 866-945-7920; option 5
E-mail: Fiscalservice.OTCSecurity@citi.com

OTCnet Business Lead
Phone: 202-874-6893

OTCnet Financial Program Specialist
Phone: 202-874-5291

Collections Information Repository (CIR)

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