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General Lockbox Network (GLN)

What is the GLN?

The General Lockbox Network (GLN) is a collection and processing service provided by selected financial agent(s) to help federal government agencies process non-tax related paper checks and other remittance documents received through the mail.

What does a GLN financial agent do?

GLN work is considered standard lockbox servicing that does not require large amounts of specialty or ancillary services. These services may include:

  • collecting an agency's mail from a specified post office box
  • opening envelopes, extracting, sorting and batching the envelope contents
  • scanning and capturing required data and images from payment instruments (including checks, money orders, cash and credit cards) and remittance documents
  • forwarding captured images to Electronic Check processing (ECP) for settlement
  • balancing and totaling batches
  • recording the payments
  • providing customer service

Agencies get their data either in an electronic file or through the Collections Information Repository (CIR). Remittance documents can also be reviewed in Electronic Check processing (ECP).

What is the Fiscal Service's role?

At the Bureau of the Fiscal Service, we work with you to decide if a paper lockbox solution is the best way to meet your agency's or your program's collection needs.

In some cases, a paper lockbox is not the best way for your agency to collect funds.

In helping to decide if a paper lockbox is the best solution, we consider factors such as:

  • Does the program collect enough to justify the cost of a lockbox?
  • Are the funds you collect best collected electronically?
  • Do you need paper remittances or original documents to meet legal or program requirements?

If we agree that a lockbox would help your program, we'll choose a financial agent to serve you.

If a lockbox is not the best solution for your agency, we'll recommend other methods for the collection of funds.

For more information

Contact the GLN Lockbox Program Manager


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