Card Acquiring Service (CAS)
Training and Support
Vantiv Direct Training
All Vantiv Direct users should attend training on federal agency reporting requirements. Sessions are offered every Tuesday at 2PM, Eastern Time.
Vantiv has established a dedicated support team for federal agencies. They are available 24/7 for general questions, terminal support, reconciliation questions, supplies, and for help with Vantiv Direct.
Introduction to Card Acquiring Service 
Vantiv Help Guides
- Direct Web Based Help Guide – US Federal Agencies
- Direct Help Guide – US Federal Agencies
- Chargeback Guide
Webinars
News and Updates
- March 1, 2016 Webinar: EMV Phase II
- October 8, 2015 Webinar: EMV Next Steps
- Video Support Library, Including Terminal & Hardware Support
- July 27, 2015 Webinar: EMV at the Point of Sale
- Card Acquiring Service primary standalone terminal (Ingenico iCT220)
- EMV: Improving the Security of Federal Financial Transactions
CAS Customer Support
- Vantiv's Federal Agency Support Line
866-914-0558 - Email Us
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