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EagleCash™


Frequently Asked Questions

What do I do if my bank or credit union won't accept a transaction?

If your bank or credit union refuses to let you transfer money, it may be because
  • you do not have enough money in the account
  • something else is wrong with the information the bank or the kiosk has

What do I do if I don't have enough money in my bank or credit union account?

If a transaction comes back because of "insufficient funds" – that is, not enough money in your account, you can have the transaction automatically tried two more times. The two more times will be the next two military pay dates.

Your bank or credit union may charge you a fee for "insufficient funds."

What do I do if something is wrong with the account information?

Your local Finance Office and the U.S. Department of the Treasury will work together to straighten out this problem for you. Go to your Finance Office for help.

What do I do if I want to close out my EagleCash card and get back the money that is left on it?

In this situation Do this
You can use an EagleCash kiosk Transfer the entire balance on the card back to your bank or credit union account yourself
Outside the United States at a base with no kiosk Go to the Finance Office
In the United States Contact the EagleCash Customer Support Center
In a place that does not support EagleCash Contact the EagleCash Customer Support Center

What do I do if I have other questions about my EagleCash card?

In this situation Do this
Outside the United States Visit your local Finance Office
In the United States Contact the EagleCash Customer Support Center

EagleCash Customer Support Center

eagle@bos.frb.org
312.955.3555
877.973.8982 (free call from phones in the United States only)
Hours: 1:00 AM – 7:00 PM Eastern United States time

alert iconIF YOU ARE CLOSING OUT YOUR CARD
If you are closing out your EagleCash card and requesting a refund through the EagleCash Customer Support Center, you will need to have this information ready:
  • Your full name
  • The last 4 numbers of your Social Security number
  • The last 6 numbers of your EagleCash card number, if you have the card. (That's the number on the back of the card.)
  • The bank or credit union routing and account numbers that you gave when you set up your EagleCash card
  • The other special identifying information that you gave when you set up your EagleCash card. (Often that is your mother's maiden name.)


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