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CRS Program Goals & Objectives for Agencies

The goals of the CRS Program are to collect sufficient data to determine if it is in the best interests of the federal government to permanently establish a centralized receivables service and how such a service should be structured and delivered. The program will be designed to determine if the CRS can achieve the following objectives:

  • Improve management of current receivables, which reduces the percentage of receivables going delinquent.
  • Refer receivables to Cross-Servicing at the earliest possible date.
  • Track agency satisfaction over the course of the pilot. (CRS became a program October 1, 2017)
  • Promote the government wide all-electronic initiative (Non Tax Paperless Initiative).
  • Establish standardized and automated processes for the pre-delinquent servicing of receivables.
  • Integrate and streamline CRS processes into the existing, complementary Fiscal Service operational and financial management tools.
  • Set up and provide active servicing of receivables from case creation to transfer to Cross-Servicing.
  • Develop a deeper understanding of federal receivables management to support improved policies and processes.

Documents and Forms

Agency Pre-Onboarding Questionnaire - Fillable Form
Microsoft Word versionMS Word document
The Pre-Onboarding Questionnaire is used to gather specific program information from a Federal Program Agency to determine the viability of a particular program as a candidate for participation in CRS. The form assists in documenting the current state of receivables management, and helps to assess the agency's/program's needs and objectives that may be resolved through the use of the CRS service.

CRS Fact SheetPDF document
The Fact Sheet provides an overview of CRS background, approach, benefits, features, and servicing scope of the program.

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