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Intra-Governmental Payment and Collection (IPAC)

IPAC Treasury Support Center (TSC)

You can reach the TSC by calling 877-440-9476 - Option 2, or by sending inquiries electronically to IPAC@stls.frb.org. A helpful TSC agent will be able to assist with IPAC questions related to, but not limited to, the following:

  • Establishing an ITIM Account
  • Enrolling into a new IPAC User Account
  • Modifying an existing IPAC User Account
  • Password Resets
  • Access Issues
  • IPAC System Requirements
  • Application and/or business related items
  • Other IPAC features

The TSC agents can also contact the following IPAC support groups and will track the resolution of your questions and issues to ensure a timely response.

  • IPAC Functional Support Team - This team is responsible for supporting IPAC user access issues, including problems with self-registration or self-enrollment, access, and IPAC settings.

  • Intragovernmental Transactions (Buy/Sell) Branch - This team consists of the Fiscal Service Central Intragovernmental Branch, Special Assets & Liabilities Division. Team members provide answers to more complex questions related to IPAC business rules and process special business requests and IPAC maintenance.

  • IPAC Project Support Division - This team will provide IPAC Production Support when technical problems arise which require additional support. They also provide project management and oversight functions for IPAC.

    In the event that an issue with the IPAC system is identified and requires corrective action through a system change or modification, the IPAC Project Support Division would coordinate the action and let you know about any changes.

TSC Hours of operation are from Monday through Friday, 7:00am – 8:00pm EST. The level of support provided by the TSC is closely monitored to ensure call center industry standards are met or exceeded.

The goals of the TSC in supporting the IPAC customer help structure are to promptly resolve issues while providing exceptional customer service. After calling the TSC, you may be selected to receive a survey to provide feedback on your experience, and we urge you to respond candidly.

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