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Green Book



This chapter describes the role(s) of the Financial Institution in resolving a claim of non-receipt for a federal payment.

(available in PDF format only)

April 2016 Revision (409 kb) PDF document


A. General Information on Nonreceipt Claims 3-2
RDFI Role in customer inquiry of Direct Deposit 3-2
B. Initiating a Claim of Nonreceipt 3-3
Types of Payments 3-3
C. Nonreceipt Process 3-4
Legal References 3-4
Tele-TRACE Claim Process 3-5
Sample FMS Form 150.2 3-6
FMS Form 150.2 3-6
Sample FMS Form 150.1 3-7
FMS Form 150.1 3-8

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