Frequently Asked Questions for the Public
Fiscal Service is authorized to collect delinquent, non-tax debts on behalf of other federal agencies. If a federal agency informs Fiscal Service that you owe a delinquent non-tax debt, Fiscal Service will send you a notice regarding your debt. That notice will list the federal agency to which you owe a debt and provide information regarding your payment options.
You may make payments online, by phone or by mail.
You can make a secure payment online by visiting https://pay.gov/public/form/start/16531440 and following the instructions to use debit card or bank account information.
You can pay by phone using the phone number provided below, and provide the debt recovery analyst with your debit card or bank account information.
You may pay by mailing your payment to the address provided below.
If paying by mail, it is very important to include the Fiscal Service Case Number or Account Number in the memo section of your check or money order.
Yes, if you believe that you are financially unable to pay the debt in one lump sum, please contact a debt recovery analyst (see contact information below) to discuss whether you qualify to pay your debt in installments. You will be required to provide information regarding your financial situation, including your income, expenses, assets and liabilities, to the debt recovery analyst.
If you previously entered into a payment agreement with Fiscal Service but are no longer able to make payments on the agreed-upon schedule, please contact a debt recovery analyst (see contact information below).
Establishing a payment agreement and making required payments under the agreement does not prevent collections through the Treasury Offset Program, unless otherwise specified in your agreement. If you have questions regarding the terms of your payment agreement, please contact a debt recovery analyst (see contact information below). For more information about the Treasury Offset Program, please visit the TOP section.
Yes, if you believe that you are unable to pay the full amount of the debt over time, please contact a debt recovery analyst to determine whether you are eligible for a compromise agreement. You will be required to provide information regarding your financial situation.
A compromise is an agreement to fully satisfy your debt by paying less than the full amount of the debt. If your request for a compromise is approved, you must pay the agreed-upon amount and abide by the agreement terms to fulfill the agreement. The amount of the debt that is forgiven pursuant to the compromise agreement may be reported to the Internal Revenue Service as income to you on a Form 1099-C.
Generally, federal agencies must accrue and assess interest, penalties, and administrative costs on delinquent non-tax debts. See 31 U.S.C. § 3717. Therefore, your debt balance may increase if the debt is not paid in a timely manner.
Yes, Fiscal Service can utilize administrative wage garnishment (AWG), a process that allows a federal agency to order an employer to withhold up to 15 percent of an employee's disposable pay in order to satisfy a delinquent non-tax debt. AWG can be initiated without a court order. DMS or a federal employee’s agency can utilize Federal Salary Offsets (FSO) to offset a portion of the wages of a current federal employee to apply to delinquent debt owed by that employee.
For more information about administrative wage garnishment, please visit the Administrative Wage Garnishment Frequently Asked Questions page.
If you owe a delinquent non-tax debt to a federal agency, the federal agency is generally required to report the debt to credit bureaus. This may impact your credit score and your access to favorable credit terms.
Yes, you can request proof that you owe the debt by contacting a debt recovery analyst (see contact information below). You can also mail a request (see contact information below).
Fiscal Service will obtain the documents from the federal agency where the debt originated and send you the documents.
Yes, you can dispute that you owe the debt by submitting a request in writing to Fiscal Service (see question below). The request should include your reason for filing a dispute, along with any supporting documentation. Fiscal Service will request that the federal agency that referred your debt review your dispute and provide Fiscal Service with a response. While your dispute is being reviewed, collection action will continue unless the agency requests that Fiscal Service suspend collection.
Once the agency reviews your dispute, the agency may confirm the debt is valid and collection activity will continue or the agency may determine there was an error and the agency will correct the error, which includes possibly directing Fiscal Service to cease collection.
To discuss your debt, please contact a debt recovery analyst at (see contact information below). If you prefer to contact us in writing, please mail your correspondence (see contact information below).
If you have filed for bankruptcy protection, please immediately contact a debt recovery analyst (see contact information below). If you prefer to contact us in writing, please mail your information (see contact information below).
If you feel you are experiencing a financial hardship, please contact a debt recovery analyst (see contact information below) to discuss your options. You may be required to provide your financial information, including details on your income, expenses, assets and liabilities, to the debt recovery analyst.
If you have received notice that Fiscal Service is attempting to collect against a person who is incarcerated or deceased, please contact a debt recovery analyst (see contact information below). You may also notify Fiscal Service in writing and submit documentation to support these statuses (see contact information below).
No, Fiscal Service does not have authority to waive debts referred by another federal agency for debt collection services. If you believe that you qualify for a waiver, please contact a debt recovery analyst at (888) 826-3127.
Fiscal Service Contact Information
Debt Recovery Analyst:
U.S. Department of the Treasury
P.O. Box 830794
Birmingham, AL, 35283-0794
Looking for Program-Specific Information?
Debt Management Services manages several debt collection programs. To find information for a particular program, select from the options below:
Do Not Pay
An analytics tool developed to support federal agencies in their efforts to detect and prevent improper payments.
Centralized Receivables Service
Service provided to federal agencies to assist them in managing accounts receivable.
Treasury Offset Program
Centralized program through which Fiscal Service collects delinquent debts for federal and state agencies, including child support, by offsetting money from various federal and certain state payments, like benefit payments, tax refunds, etc.
Government-wide program through which Fiscal Service collects delinquent non-tax debts owed to the United States using various collection tools, including administrative wage garnishment, payment agreements, referrals to private collection agencies, referrals to the Department of Justice and credit bureau reporting.
Last modified 04/15/19